· Shipping ·
Standard shipping is via Correos Spain, a registered service which includes tracking number and signature on delivery.
This has a delivery estimate of :
2-3 working days for Spain
7-10 working days for Europe
7-15 working days for everywhere else
Upgraded shipping can be DHL, UPS, TNT or Starpack Express, it depends where you live.
All of these couriers offer registered service which includes tracking number and signature on delivery. This has a delivery estimate of :
- 1-2 working days for Europe
- 3-4 working days for everywhere else.
Express shipping prices varie depending to the destination, the easiest way to find out the exact cost of shipping is to simulate a purchase on our website.
Both shipping methods, standard or express, are not insured.
If you wish to insure your shoes, please, specify it on “order note” at checking out or contact me to know the insurance rates.
· Returns ·
I want you to be delighted with your new shoes, however, if for any reason, there is a problem with your purchase, please email me at the earliest opportunity so I can put things right.
Because of the nature of these goods, the following items can´t be returned/exchanged:
– Custom or personalized orders
– Made to order goods / shoes / accessories
With the exception of the shoes on sale, all of ele’s shoes are made to order, I craft the shoes only upon request and these will be made especially and only for you so, unless I send a different size/color to the one you’ve ordered, I can’t accept return or refund made to order shoes.
I kindly invite you not to use generic size charts, but to follow my sizing instruction before your purchase, if you have some doubts or you need advice on sizing, feel free to contact me, I´ll be happy to help!